Customer Success Manager
TRAY.IO IS USHERING IN THE ERA OF THE AUTOMATED ORGANIZATION
We believe that any organization can and should automate. With Tray, citizen automators throughout organizations can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs. Today businesses like IBM, Forbes and Lyft rely on Tray to connect, process, and automate data between the tools they use everyday.
You’ll contribute directly to this mission with a team that fully supports you to do your best work. You’ll join humble, but fiercely ambitious, people like yourself who also take great pride in what they do, working in a culture built on friendship, transparency, and above all, looking out for one another. You’ll also have endless opportunities to learn and grow professionally in a fun, fast-paced, and open environment...and to make your mark at a rapidly-growing company positioned to completely reinvent a multibillion-dollar industry.
"With Tray, we have a group of experts who can help us explore all the possibilities we haven’t even thought of yet.” - Mike Atwood, Executive Director, Client Success / Vox Media
“I can’t emphasize enough just how good the Tray folks are at what they do.” - David Dorman, Director of Growth and Demand / DigitalOcean
As a Customer Success Manager at tray, you will have a deep passion for solving customer problems with software integrations. This could be to help make teams more efficient, send smarter marketing campaigns, or to improve top level business analytics.
Our Customer Success team takes responsibility for helping teams just starting to use tray get off to the right start and then get the most out of the product over time. We’re looking for individuals who thrive on teaching and helping others adopt new technology, new habits and new skills.
Equipped with the knowledge about what it takes for teams to succeed, you’ll provide quantitative and qualitative feedback to the product and operations teams to improve the tray experience.
- Build and own success plans for customers with tangible milestones
- Own the on-boarding customers
- Coordinate the delivery of services and implementation of Tray.io
- Prepare and Present QBRs
- Handle basic product support Q&A
- Maintain & manage strong relationships with our customers
- A passion for solving customer problems
- Great communication skills